Apple’s missing headphone socket is a warning of deadly arrogance

We’ve seen over the past couple of days that a lot of people are angry about Apple removing the headphone socket from the next iPhone. Personally it doesn’t affect me. My iPhone 6 Plus will be my last iPhone, so anything missing from the new one is irrelevant to me. But Apple’s decision to drop the headphone socket is something that should concern — and indeed frighten — everyone.

Continue reading

One random customer’s fight against British Telecom

(UPDATED: 23 May 2016)

This is a bit of an experiment. A consumer journal, if you will.

Over the past few years we’ve had some astonishingly bad service from British Telecom. If you’ve ever been a BT customer then you’ll know the score: Anything that can go wrong, will go wrong, and you’ll never get to the end of the ever-expanding list of complaints hoops that you have to jump through.

BT’s customer service policy is quite transparent: Exhaust the customer so they give up.

It’s effective. We’re owed thousands of pounds for downtime and loss of business, but we’ve given up trying to get the money. It’s never going to happen. We’re owed £375 in erroneous charges for engineer visits. We’ll never get that money back. One time BT just randomly charged us £70 for a router. We’ll never see that money again.

But there’s something different about the latest thing that’s gone wrong…

Continue reading

Rip-off retailers SELLING free Star Wars expansion

If you’re playing Star Wars Battlefront, and loving it as much as I am, then no doubt you’re looking forward to the free Battle of Jakku expansion that’s coming out on 8 December. And if, like me, you pre-ordered the base game, then you should be getting the expansion a week early.

Be warned, though, that some retailers have different ideas, and have been holding back the early access codes that should have been sent out with pre-orders. And worse, they’re now selling those codes.

Continue reading